Password security

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Your banking, social and email accounts contain important information that make up your digital identity. Heres how to create strong passwords to help keep your information safe.

Use a mix of letters, numbers and symbols

Use as many characters as you can - a longer password is harder to decipher

Avoid anything that can be easily guessed such as your address or birthday, or common quotes and phrases

Consider a passphrase: Similar to a password, but instead of creating a string of letters, numbers and symbols, use words that tell a story. For example: MyPetGo@tHa$@PhD. It tells a silly story thats easy to remember, while increasing the unpredictability of your password and making it difficult to guess.

Dont share your passwords with anyone

Dont write your passwords down anywhere

Make them unique reusing a password multiple times makes it less secure, as it only requires one breach to compromise all the accounts with the same password

If you have many accounts, setting alphanumeric passwords for each can become a difficult exercise for your memory. In this instance, you may want to consider using passphrases instead

Wherever available, enable multi-factor authentication, which adds an additional check to prove your identity. An example might be a code you must enter which is accessed via an authenticator app on your mobile device.

You can change your password in NetBank and the CommBank app

The Remember my client number option can save you time when you want to log on from a desktop computer. Its important to only use this feature on private computers that only you access never use this feature on public or shared computers.

You can opt out of the Remember client number feature at any time by deselecting the option from the NetBank log on page.

Message us immediately if youre worried about the security of your account. Our virtual assistant Ceba can help youlock your cardor securely connect you to a specialist.

Ceba can help you lock your card or securely connect you to a specialist in the CommBank app.

Fast-track your call, see expected wait times and connect with a specialist in the CommBank app.

Send us a copy or screenshot if you receive a hoax email or SMS.

As the advice on this website has been prepared without considering your objectives, financial situation or needs, you should, before acting on the advice, consider its appropriateness to your circumstances.

CommBank acknowledges theTraditional Ownersof the lands across Australia as the continuing custodians of Country and Culture. We pay our respect to First Nations peoples and their Elders, past and present.

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